📱 Mobile / DTH / Bill Payments / Data Card Recharge Refund Policies

All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that you are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases. SajPe is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number.

Transaction Completed But Recharge Not Delivered

However, in a case where a transaction has been completed by you on the SajPe app, and money has been charged to your card or bank account but a Recharge has not been delivered within 24 hours of your completion of the transaction, then you may inform us by sending us an email on [email protected] or posting us a message on the Contact Us page.

In such a scenario you will be entitled to a full refund. We request you to include in the email the following details — the mobile number or DTH account number, operator name, Recharge value, Transaction date and Order Number. SajPe shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge, then you will be refunded the money within 7 to 10 working days from the date of receipt of your email.

Recharge from SajPe Account Balance

For cases where you are doing a recharge from your SajPe account balance and you have received a success confirmation but not received a recharge, or any other case, you are welcome to log a complaint by opening a support ticket on our Contact Us page and we will provide you a quick resolution.

✉ [email protected]

🔄 Refund Policy for Customer

Customer takes the balance. In any event, the balance will not return.

Kindly note: In all cases our liability is only restricted to providing you a valid recharge or refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of a failed recharge on our system.